Shipping policy

Shipping Policy

At TOGGLE SHOP, we aim to provide a smooth and reliable delivery experience for all our customers. Please read the following shipping terms before placing your order.

Order Processing

All orders are processed after successful order confirmation.

Orders are generally processed and dispatched within 1 business days. Orders placed on Sundays or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive the available shipping or tracking details through your registered contact information.

Delivery Time

Orders are generally delivered within 3–5 business days after dispatch.

Delivery timelines may vary depending on the delivery location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Remote and certain serviceable locations may require additional delivery time.

Shipping Charges

Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your purchase.

Any shipping offer mentioned on the website will be subject to the applicable terms and conditions.

Order Tracking

Once your order is dispatched, tracking details may be provided through your registered email address or phone number.

Customers can use the tracking information provided to check the status of their shipment.

Delayed or Undelivered Orders

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays can occasionally occur due to courier issues, weather conditions, incorrect address details, holidays, or other unforeseen circumstances.

If your order is delayed beyond the expected delivery period, please contact our customer support team.

Incorrect Address

Customers are responsible for providing accurate and complete delivery information at the time of placing an order.

TOGGLE SHOP will not be responsible for delivery failures caused by incorrect, incomplete, or outdated address or contact information provided by the customer.

Delivery Attempts

The courier partner may make multiple delivery attempts. Customers are requested to remain available at the provided delivery address and respond to courier calls when necessary.

If an order is returned due to repeated unsuccessful delivery attempts or an incorrect address, additional charges may apply for re-shipping, where applicable.